Service Excellence

Our Services

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Our services at a glance

Our team is extremely knowledgeable in their respective fields, having undergone training is the products and services they specialise in. But most of all, we live and breathe a culture of exceptional customer service, and are ready to assist in any way that we can.

Sales

Advice

Support

Maintenance

Design

Installation

Our Services

Passionate about people, service and technology, Control Room and AV Solutions (CRAVS) is a homegrown South African based control room, audio visual and video conferencing solutions provider.

 

  • Sales

  • Advice

  • Support

  • Maintenance

  • Design

  • Installation

Sales

We are acreditted resellers of the professional control room, audio-visual and video conferencing brands of equipment which we supply.

What does this mean for you, the customer?

This means that you can be assured of receiving the genuine product from us, backed up by the full manufacturers' warranties and after sales support. In addition, our staff has received training on these products and are knowledgable on the use and practical application of the products which we supply.

Advice

Advice is free!

We are always happy to provide you with unbiased and professional advice on your existing or future requirements. If your premises is located close to one of our brances, we will even come through to you at no charge, to inspect your existing installation or provide advice on any new requirements, or maintenance whihc you may require.

Support

Simply give us a call or send us an email with your support request.

You can be assured of the highest standards of support, whether telephonic, virtual or on-site. Our staff is trained and have working knowledge and experience on the all the equipment we supply, assuring you of the best turn-around time possible.

In the event that you require high availibility support, we do offer service level agreements (SLA's) with guaranteed response times.

Maintenance

We provide maintenance services on an ad-hoc basis or through service level agreements (SLA's).

Let us take care of your existing control room, audio-visual and video conferencing infrastructure, whether supplied by us or not.

We can tailor a service level agreement for you, depending on your requirements, from high availability 24/7 response to next business day response times. Our service level agreements start from as little as R 990.00 per month, per venue.

System design

We can design your next control room, audio-visual or video conferencing system for you.

Simply let us know what you want the system to do, and we will design a guaranteed working solution for you, from very basic boardroom presentation systems to state of the art 24/7 mission critical control rooms. No job is too big or too small.

Installations

Installations are done by our in-house teams!

Our installations are carried out by our qualified in-house installation teams thereby allowing us to maintain a high standard of neatness and workmanship every time.

We are fully compliant with occupational health and safety regulations, and, where there is a requirement, can perform a site risk assessment and produce a health and safety file before commencing with any on-site work.

Our on-site installations are covered by contractors all risk insurance for your peace of mind.

customer satisfaction guaranteed

Contact Us

We are passionate about our products, services and customers and are ready to assist with your query. Whether you are looking for a quotation on a complete turnkey solution or simply looking for unbiased and honest advice, please don't hesitate to reach out. We are happy to assist in any way that we can.