Specialist AV & Control Room Maintenance
When your boardroom technology fails before a major meeting or your control room screens go down during a critical event, every second counts. At Control Room and AV Solutions, we offer fast, expert support and preventative maintenance for audiovisual systems, control rooms, and mission-critical display environments.
As a certified partner for Barco, Extron, Logitech, Yealink, Gridvue, and other leading OEMs, we deliver professional maintenance services with guaranteed turnaround times—available on an ad hoc basis or as part of a comprehensive Service Level Agreement (SLA).
🔁 What Our Maintenance Services Cover
Our in-field engineers and certified technicians perform detailed support, diagnostics, and maintenance across a range of technologies:
- 🎯 Barco video walls – LCD, UniSee, RGB laser cubes
- 🧠 Barco CMS & video wall controllers
- 📽 Boardroom & conferencing systems – Yealink, Logitech, ClickShare, and Extron matrixes
- 🎛 Signal routing, HDMI/HDBaseT infrastructure, DSPs, and touch panels
- 🔊 AV-over-IP systems and wireless collaboration devices
Whether your system was installed by us or a third-party provider, we assess, diagnose, and restore performance—minimising downtime and extending your investment lifespan.
📋 Service Level Agreements (SLAs) – Built Around Your Business
For organisations that require proactive, reliable support, we offer customised SLA packages with:
- 🚨 Guaranteed response times – as fast as 4 hours
- 🛠 On-site support during office hours or 24/7 (depending on SLA tier)
- 🔍 Preventative maintenance visits & health checks
- 🖥 Remote system monitoring (where supported)
- 📞 Telephone & remote support for common issues
- 🧾 Priority access to certified replacement parts
Our SLA packages start from R990/month per venue and can be scaled across multiple rooms, branches, or even countries.
🔓 Ad Hoc Support When You Need It Most
If you’re not ready for a long-term SLA, we also offer once-off support visits and system rescue services. Our technicians can assist with:
- ❌ Troubleshooting faulty projectors, video walls, and conferencing bars
- 🧰 Emergency repairs for signal loss, power issues, and connectivity failures
- 🎯 Optimising poor video/audio performance
- 🔄 Updating firmware and reprogramming touch panels or control logic
We carry diagnostic tools, spare equipment, and direct access to OEM support—ensuring fast turnaround without costly delays.
💡 Why Choose Control Room and AV Solutions?
- 🏆 OEM-Certified Partner – Barco, Extron, Gridvue, Logitech, Yealink, and more
- 🧑💼 Dedicated Barco-certified engineer Yusuf R Shaik with 20 years’ experience
- 📍 Nationwide support with installations and clients across South Africa and the continent
- 🔧 Expertise across boardrooms, control rooms, NOCs, and AV environments
- 📈 Long-term support relationships through SLAs or once-off engagements
🚀 Let’s Keep Your Systems Running – Reliably and Professionally
Don’t let technical glitches disrupt your meetings or monitoring operations. Speak to our expert support team today for SLA pricing or to request a support call-out.